Terms & Conditions

1. About Us

2. Our Services

We provide marketing services including, but not limited to:

• Digital marketing
• Social media management
• Branding and content creation
• Advertising campaigns
• Physical and offline marketing materials and strategies

Service details, timelines, and deliverables shall be agreed in writing in a Service Agreement or Statement of Work prior to commencement.

We reserve the right to refuse, suspend, or terminate services at our discretion, including where a client breaches this Master Service Agreement.

3. Client Responsibilities

You agree to:

• Provide accurate, complete, and timely information required for the services
• Respond promptly to requests for approvals, feedback, or materials
• Ensure you own or have permission to use all content supplied to us

Delays caused by failure to meet these obligations may affect delivery timelines and shall not constitute a breach by Rogue Media Management LTD.

4. Fees & Payments

All prices are quoted in GBP (£) unless stated otherwise. Payment terms shall be set out in the relevant invoice or service agreement.

Late or overdue payments may result in immediate suspension or termination of services. We reserve the right to charge interest on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and the Consumer Rights Act 2015. This is currently 8% plus the Bank of England base rate.

We reserve the right to charge a fixed administration fee on unpaid accounts and invoices on late payments.

Mitigation of Loss

Both parties shall take all reasonable action to mitigate any loss arising from a breach of this Agreement. For unpaid accounts, Rogue Media Management may mitigate further loss by suspending services or withholding deliverables until all outstanding balances (including accrued interest on late payments disclosed in this section of the MSA) are settled in full.

Good Faith Negotiation

In the event of a payment dispute, the parties shall first attempt to resolve the matter through good faith negotiations between senior executives for a period of 14-30 days before initiating formal proceedings.

Final Settlement

Any dispute regarding unpaid accounts or late payments that cannot be settled through negotiation shall be referred to and finally resolved by arbitration under the LCIA Rules, which are incorporated by reference into this clause.

Seat & Language

The seat of arbitration shall be London, England. The language of the proceedings shall be English.

Arbitrator

The number of arbitrators shall be one (to ensure a cost-effective process for debt recovery).

Costs of Recovery

The arbitrator shall have the power to award the successful party its legal costs and expenses incurred in the arbitration, including the costs of any debt recovery agencies used during the mitigation phase.

5. Cancellations & Refunds

Due to the bespoke nature of marketing services:

• Digital services: Once work has commenced, fees are non-refundable
• Physical marketing: Costs incurred for printing, materials, or third-party suppliers are non-refundable
• Custom or bespoke work: Non-refundable unless proven faulty
• Deposits: Deposits placed on non pro-forma orders are non-refundable

Refund requests must be submitted in writing to [email protected] within a legal 14-day cooling off period, however due to the inevitable nature of bespoke orders and work, Rogue Media Management cannot always guarantee that the consumer will be eligible for a refund.

Nothing in this section affects your statutory rights under UK consumer law.

6. Intellectual Property

Unless otherwise agreed in writing:

• All concepts, strategies, drafts, and working files remain our intellectual property
• Ownership of final deliverables transfers to the client only upon full and cleared payment

We reserve the right to display completed work in our portfolio, website, and marketing materials unless agreed otherwise in writing.

Any images or media provided to us by a consumer for use in tandem with our services remains their intellectual property.

7. Marketing Performance Disclaimer

While we exercise reasonable skill and care, no guarantees are made regarding specific results, metrics, or outcomes; marketing performance may vary due to factors beyond our control.

8. Limitation of Liability

Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or fraudulent misrepresentation.

Subject to the above:

• Our total liability shall not exceed the fees paid for the services giving rise to the claim
• We shall not be liable for indirect or consequential losses or third-party platform failures

9. Confidentiality

Both parties agree to keep confidential all non-public or proprietary information disclosed during the provision of services, unless disclosure is required by law.

10. Privacy

Personal data is processed in accordance with our Privacy Policy and UK GDPR.

11. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.